NDIS and Storytelling: How A Moment With Supports Aged Care Resident Wellbeing

The connection between personal storytelling and psychological wellbeing is well established in research. Life review — the process of reflecting on and narrating one’s personal history — has been shown repeatedly to reduce depression, improve self-esteem, and enhance social connectedness in older adults. What has been missing is a scalable, accessible way to make this process available in aged care as a standard part of care.

What the Research Says

Multiple peer-reviewed studies have found that structured life review programs in aged care settings produce measurable improvements in depressive symptoms, sense of personal identity and self-worth, quality of relationship with family caregivers, engagement with care staff and other residents, and cognitive engagement and memory activation. Story preservation isn’t a nice-to-have. In high-quality aged care, it should be a standard component of the care model.

A Moment With as a Registered NDIS Provider

A Moment With is a registered NDIS provider, meaning its services can be funded through NDIS plans for eligible participants — removing a significant barrier to access. The platform works with facilities through individual story sessions with Field Agents, family sharing of completed stories, and staff integration of life stories into person-centred care records.

Dignity-First in Practice

Everything about the A Moment With program is designed around dignity. Residents are never pressured. Sessions are conducted at the resident’s pace, adapted for cognitive and communication needs, and reviewed by the resident and family before being finalised. Field Agents are trained in the specific communication needs of older adults, including those with mild to moderate cognitive impairment.

What Facilities Say

Facilities consistently report three outcomes: residents feel more seen and valued; families feel more connected and grateful; and staff develop a significantly richer understanding of the people in their care. All three outcomes matter clinically and operationally. Staff who know their residents as whole people provide better care. Residents who feel seen have better outcomes.

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