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Draft · Pending review

Privacy Policy

Last updated: 27 April 2026 · Draft prepared by gilbo.ai for review by A Moment With Pty Ltd. Not yet legal advice.

A Moment With Pty Ltd (“A Moment With”, “we”, “us”, “our”) is committed to protecting the privacy of people who use our app and website. This policy explains what information we collect, how we use it, and the choices you have.

1. About this policy

This policy applies to amomentwith.com and the A Moment With mobile applications (collectively, the “Service”). It is governed by the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information we collect

2.1 Information you provide

  • Account details — name, email address, profile photo (optional)
  • Content — photos, videos, voice notes, written memories you upload to your stories
  • Communications — messages you send via support or feedback forms

2.2 Information we collect automatically

  • Device data — device type, operating system, app version, IP address
  • Usage data — pages visited, features used, session duration (anonymous unless you’ve granted analytics consent)
  • Cookies / similar — see “Cookies and analytics” below

3. How we use your information

We use your information to:

  • Provide and improve the Service
  • Authenticate you and secure your account
  • Process voice/photo content for AI-assisted story creation
  • Communicate with you about the Service
  • Comply with legal obligations

We do not sell your personal information.

4. How we share your information

We share information only as needed to provide the Service:

  • Cloud infrastructure providers — Amazon Web Services (storage in Australia: ap-southeast-2), Google Firebase (authentication, real-time database), Algolia (search). These providers process data on our behalf under their own privacy policies.
  • Payment processors — Apple App Store (iOS purchases), RevenueCat (subscription management).
  • Analytics — Google Analytics 4 (with anonymised IP), only if you’ve consented to analytics cookies.
  • Legal — when required by law or to protect rights, safety, or property.

We do not share your stories, photos, voice notes or memories with anyone outside your story vault unless you choose to invite them.

5. Storage and security

Your content is stored on:

  • Amazon Web Services (S3, ap-southeast-2 — Sydney) for media files
  • Google Firebase (Firestore) for account and story metadata

Both are encrypted in transit (TLS) and at rest. We use industry-standard security practices but cannot guarantee absolute security.

6. Your rights

Under the Australian Privacy Act, you have the right to:

  • Access — request a copy of the personal information we hold about you
  • Correction — request that we correct inaccurate information
  • Deletion — request deletion of your account and content (subject to legal retention requirements)
  • Withdraw consent — opt out of analytics or marketing at any time

To exercise these rights, email privacy@amomentwith.com.

7. Retention

We retain your account and content while your account is active. If you delete your account, we will delete your personal information within 90 days, except where retention is required by law.

8. Children

The Service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have, contact privacy@amomentwith.com.

9. International transfers

We are based in Australia. Some of our service providers (e.g., Google Firebase) operate in other countries. By using the Service, you consent to your information being processed in those locations under equivalent or stronger privacy protections.

10. Cookies and analytics

amomentwith.com uses Google Analytics 4 (with anonymised IP) to understand site usage. You will see a notice the first time you visit. You can decline analytics cookies — your choice persists for 12 months.

We do not use cookies for advertising, behavioural targeting, or third-party data sharing.

11. Changes to this policy

We may update this policy from time to time. Changes will be posted here with a new “Last updated” date. Material changes will be notified via email or in-app notice.

12. Contact us

For privacy questions or to exercise your rights:

A Moment With Pty Ltd
ABN: 16650349203
Melbourne, VIC, Australia

privacy@amomentwith.com