Fair questions, honest answers
Frequently asked questions
Before you trust an app with your family’s voices, stories and moments, you deserve straight answers. These are the questions we get asked most — answered the way we’d want them answered for our own family.
Who can actually see what I put in here?
You decide, moment by moment. Every Moment you add is set to one of three things: Private (only you), People (only the family and friends you’ve invited), or Public (anyone using A Moment With). There’s no algorithmic feed and no followers, and sharing a Story never reveals the Moments you’ve kept Private. You can change any of it at any time.
My child is in a lot of this. How is that protected?
The same way everything else is — but it’s worth saying plainly, because it’s the question we’d ask too. Photos and recordings of your children sit behind the same per-moment privacy settings as everything else, encrypted while they’re stored, visible only to the people you’ve invited. They are never used to train AI, never used for advertising, and never shown to anyone outside the story you put them in. The account is yours — children don’t hold their own — so you decide who ever sees them, and you can remove anything, any time.
Is any of this used to train AI?
No. We don’t use your photos, videos, voice notes or memories to train AI models, and we never use your content for advertising. Your family’s story isn’t a dataset and it isn’t a product we sell.
What happens to our memories if A Moment With stops trading?
We’d rather you never need this answer — but you deserve it anyway. Everything you put in is yours, and you can take a full copy out of the app whenever you like: photos, videos, voice notes and the stories around them. We’d never hold your family’s memories hostage to how our business is going.
If we ever had to close the service, we’d give you at least 30 days’ notice by email and keep exports open for that entire period.
Where is our content actually kept?
On Amazon Web Services in Sydney, encrypted on the way there and encrypted while it sits there. A small number of trusted providers help us run the service — things like payments and search — and they only ever touch what they need to do that job. The full list is in our privacy policy.
Can I take everything out, or delete it all, whenever I want?
Yes to both, and you don’t have to ask us. You can export your content from inside the app whenever you like, and you can delete your account and everything in it at any time. If you do delete, your personal information is removed from our systems within 90 days.
No matches for that — try different words, or ask us directly below.
Still wondering about something?
Ask us directly. A real person reads every message, and we’d rather answer a hard question than dodge it.